kimatha: (authoritah)
kimatha ([personal profile] kimatha) wrote2009-01-13 08:36 pm
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lj brain trust help!

This question is for [livejournal.com profile] cappsize and [livejournal.com profile] solcita, but of course, anyone who knows the answer should chime in!

Someone calls 911 because there's an intruder trying to break into her apartment. Caller is reasonably calm (scared, but not hysterical) - calm enough to say, "This is X, I'm calling from Y Address, and someone is trying to break into my house."

What questions do you ask? How would the call go?

The person is someone she knows - he's actually violating a restraining order. He's yelling her name and throwing himself against the door trying to break it down. The door is deadbolted and chained, but the construction of the apartment is so flimsy that the area around the doorknob is starting to come apart from repeated banging. Oh, and it's the middle of the night. 3 AM. And the apartment building does not have a secured entrance - it has doors to the units on the outside. And the break-in is happening at a ground level apartment.

Re: 911 call

[identity profile] solcita.livejournal.com 2009-01-14 05:29 am (UTC)(link)
We never, ever say "police are on their way", even if they are. We say "they'll be there as soon as they can". The first can cause tremendous liability headaches.